This position is responsible for supporting the daily retail operations across stores, ensuring adherence to standard operating procedures, optimizing store performance, and enhancing customer satisfaction. The role also contributes to achieving business targets through operational excellence, staff development, and in-store execution.

Key Responsibilities:

Sales and Profitability

 

• Support achievement of sales KPIs such as units per transaction, average transaction value, sales per square foot, and conversion rates.
• Assist Store Managers in setting and tracking sales targets to optimize store-level performance.
• Monitor operational expenses and implement cost-control measures including process automation.
• Ensure strict adherence to company SOPs, policies, and loss prevention guidelines across all stores.
• Oversee consistent execution of visual merchandising standards across all locations.
• Participate in staff recruitment and training on sales techniques, customer service, and brand etiquette.
• Contribute to annual performance evaluations by supporting coaching, feedback, and employee motivation.
• Make informed decisions on store operations and visual presentation based on performance analysis. 
  
   

Employee Development

 

• Identify training needs in collaboration with the Training and HR teams.
• Assist in developing succession plans to build a strong internal talent pipeline.
• Support the setting and evaluation of KPIs/KRAs for direct subordinates.
• Assist in selection and recruitment of store-level staff as needed.
• Facilitate technical and behavioral skill development through learning initiatives.