You will expand business with dormant and existing accounts, provide increased touch points for accounts, and is budget responsible for 200+ growth and retention clients. It will be your responsibility to assure customer satisfaction through all stages of the sales process. In addition to client relations, this role will interact with the broader Element Sales Team, General Manager, and lab/technical personnel. The ideal candidate will be action oriented, customer focused and have an entrepreneurial drive.

This position will be based in Dubai, UAE.

Responsibilities

 

• Establish and proactively maintain a strong professional relationship with key decision makers and influencers within assigned accounts
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element
• Identify opportunities early in the sales cycle to ensure maximum share of wallet for Element
• Qualify opportunities with assistance of inbound team / specialists
• Manage relationships and utilize technical support to assist in Sales
• Follow up in a timely manner on quotations for the assigned customer base
• Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
• Actively participate in regular pipeline reviews, ensuring all CRM records are up to date and critical success factors are identified for key opportunities
• Achieve sales goals by converting and penetrating accounts
• Build and maintain a working knowledge of Element’s service offerings; participate in training/coaching opportunities
• Ensure compliance with all Element policies including but not limited to terms and conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
• Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance
• Candidates should be prepared to spend 70% of their time working directly with customers in the field, engaging in customer interactions and ensuring satisfaction
• The candidate should be capable of developing new clients, reactivating dormant customers, and increasing business share from existing clients