As a Business Process Consultant, you will work with various teams, including operations, sales, finance, HR, and service delivery, to ensure business processes are efficient, effective, scalable, and digitally enhanced. You will lead process improvement and system implementation initiatives, document workflows, and help the organization achieve operational excellence through continuous process optimization and digital transformation.

Key Responsibilities:

Business Process Design & Optimization

• Collaborate with cross-functional teams to design and implement business processes that improve efficiency, scalability, and alignment with company goals.

• Conduct thorough process analysis to identify bottlenecks, inefficiencies, and areas for improvement across departments such as operations, sales, finance, HR, and service delivery.

• Lead process improvement initiatives to eliminate inefficiencies, improve collaboration, and align with strategic objectives.

• Regularly assess current business processes for optimization and compliance with company policies and industry standards.

Digitalization & System Implementation

• Lead and oversee system implementations and digitalization initiatives, ensuring business processes are automated and enhanced with appropriate tools.

• Oversee the selection, implementation, and integration of digital systems (e.g., ERP, CRM) to automate and streamline processes.

• Ensure new or updated processes are integrated into the company’s digital transformation strategy.

• Identify and drive opportunities for further digitalization of business operations, keeping the company at the forefront of technological advancement.

Process Documentation & Standardization

• Develop and document comprehensive process maps, workflows, and standard operating procedures (SOPs).

• Maintain up-to-date process documentation, ensuring easy access and clarity across departments.

Cross-Departmental Alignment & Stakeholder Engagement

• Act as a liaison between departments to ensure integration, alignment, and consistency of business processes.

• Provide training and support to facilitate the adoption of new systems and processes by all relevant stakeholders.

• Develop and maintain contact with vendors and external consultants during system implementations and upgrades.

Performance Measurement & Continuous Improvement

• Develop and implement KPIs and performance metrics to monitor the effectiveness of business processes and tools.

• Use performance insights to drive continuous improvement and data-driven decision-making.