The CEO/GM will be responsible for leading Lesaas’s strategic direction, operational excellence, and market growth. This leader will oversee all aspects of the company’s performance, focusing on scaling SaaS solutions, driving customer experience excellence, and achieving measurable business outcomes through KPIs and performance metrics. The ideal candidate will have proven leadership experience in SaaS companies, a track record in customer experience-focused businesses, and familiarity with the Saudi market.

Key Responsibilities

Strategic Leadership & Growth

• Develop and execute the company’s strategic vision, ensuring alignment with market needs and company goals.
• Identify new market opportunities, partnerships, and revenue streams, especially in the Saudi and GCC markets.
• Oversee product innovation and market positioning to maintain a competitive edge.

Operational Excellence

• Establish and monitor KPIs across departments to ensure operational efficiency and service excellence.
• Implement performance measurement systems for tracking growth, customer satisfaction, and profitability.
• Lead cross-functional teams to ensure delivery of high-quality SaaS solutions on time and within budget.

Customer Experience & Market Focus

• Drive initiatives to enhance customer experience, retention, and lifetime value.
• Build strong relationships with key clients, partners, and stakeholders.
• Leverage data analytics to continuously improve product performance and customer engagement.