• Administer, configure, and maintain CMMS platforms (e.g., IBM Maximo) and related maintenance applications to ensure continuous availability and performance.

• Provide Tier 2/3 technical support and coordinate with internal/external stakeholders for the resolution of incidents and service requests.

• Ensure compliance with system SLAs by responding to and resolving high-severity issues promptly.

• Perform system upgrades, patching, and user access management in line with IT governance standards.

Data Integration & Automation

• Design, develop, and maintain data pipelines between CMMS and other enterprise systems (e.g., SCADA, ERP, Data Lake).

• Ensure accurate and complete data flow across integrated systems while maintaining system compatibility and performance.

Governance & Quality Assurance

• Validate data inputs and outputs to ensure accuracy, completeness, and consistency across systems.

• Monitor and improve the quality of data related to assets, work orders, spare parts, and preventive maintenance schedules.

• Establish data quality governance practices, including metadata definitions, naming conventions, and version control.

Process Improvement & Functional Development

• Analyze maintenance processes and system workflows to identify gaps and opportunities for optimization.

• Design and implement enhancements to CMMS functionalities that support evolving business needs.

• Conduct periodic system health checks and user experience reviews to proactively identify improvement areas.

Documentation & Compliance

• Maintain comprehensive documentation of CMMS configurations, integrations, guides and troubleshooting steps.

• Track system changes, including configuration modifications, interface updates, and data migrations.

• Assist in the preparation and execution of audits related to asset and maintenance data.

• Ensure system compliance with cybersecurity, IT policies, and asset management standards.