Leverages internal resources and uses a data-driven approach to identify key growth levers. Creates a culture that accelerates growth, drives customer success, and enables business transformation. Drives resource optimization of key investments with rigor in partnership with Chief Financial Officer (CFO) to deliver resources. Acts as an advisor to senior leadership as a domain expert within the team and greater Microsoft, leveraging experience, organizational context, and market awareness to inform strategic business decisions. Drives and maintains a strong culture of compliance that exemplifies commitment to doing business with integrity and transparency in a way that develops trust. Cultivates Business and Sales Operations capability to credibly lead governance for the Area/Subsidiary to drive a balance in short term results with longer term market momentum. Leads a team to identify opportunities to drive new digitalization solutions based on customer strategies and discusses customer needs and solutions. Drives initiatives and capabilities needed to drive success within scope of accountability and work to develop/mentor/coach talent or develop plans to attract needed talent to Microsoft. Champions diversity and inclusion (D&I) plan, inclusion throughout talent process, and diversity-recruiting strategy. In addition, this role has people-management responsibilities including driving employee growth and development, executing projects, and managing performance.

Responsibilities

Business and Sales Operations Leadership

Cultivates Business and Sales Operations capability to credibly lead governance for the Area/Subsidiary to drive a balance in short term results with longer term market momentum, including driving focus on winning new customers to compete effectively. Communicates and socializes business and sales growth opportunities throughout the planning process, and provides detailed recommendations for improvement to key senior stakeholders across the area/subsidiary. Leads a team to identify opportunities to drive new digitalization solutions based on customer strategies, and discusses customer needs and solutions based on customer insights. Develops effective leadership to teams to deliver sales insight and revenue. Utilizes Microsoft organizational knowledge to interpret internal/external business challenges and recommends best practices to improve products and services. Drives an agenda of innovation, thought leadership, and execution to realize results. Maximizes the efficiency and productivity of internal operations including business rhythms, creating clear roles and responsibilities, readiness, application of internal tools and Microsoft Power BI usage, alignment with blueprint, account planning, and all Fast Start activities.

Culture and Leadership at Scale

Drives initiatives and capabilities needed to drive success within scope of accountability and work to develop/mentor/coach talent internally or develop plans to attract needed talent to Microsoft. Champions diversity and inclusion (D&I) plan, inclusion throughout talent process, and diversity recruiting strategy. Drives change and cultural transformation within the area of accountability as a coach, mentor, or program leader. Serves as Microsoft advocate to connect with government, customer, and partner. Acts as systems thinker with deep business insight and know-how of levers to use across the business to drive the ecosystem for both direct and at scale customers. Inspires managers and individuals in the organization and fosters a culture of customer-centricity, accountability, collaboration, and achieving big bold goals. Leads and drives as a role model the external agenda of all Specialist sellers to build and influence the market. Defines expectations and sets strategies with other teams and organizations to determine the health of the co-selling process within the region and address partner capacity and capability needs. Represents the company externally with local partners, influencers, and national leaders in supporting the company’s strategy. Ensures co-located employees develop a sense of belonging through internal events and communications. Supports local business performance by removing blockers related to local ecosystem and sharing market intelligence.