CRM Manager

What will you do?

Lead the selection, implementation, and management of the CRM system to ensure alignment with business goals.
Ensure data integrity by implementing processes for accurate, consistent, and high-quality CRM data.
Develop an integrated customer ecosystem combining CRM, digital channels, aftersales, and loyalty programs.
Design and optimize customer journeys and lifecycle strategies across different segments.
Leverage CRM data to generate insights on customer behavior, satisfaction, and buying patterns.
Build advanced segmentation models to support targeted marketing and personalized engagement
Monitor CRM performance metrics such as NPS, churn, and engagement to guide improvements.
Collaborate across departments to align CRM workflows with sales, marketing, and customer support needs.
Launch and manage loyalty, referral, and retention programs powered by CRM-driven automation.
Lead CRM training, drive adoption, and continuously improve based on CX trends and user feedback.

What will you need?

Interpersonal Skills:

Technical Skills:

Solid knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics, Zoho, HubSpot).
Experience integrating CRM with digital platforms (email, mobile, social, e-commerce).
Strong project management, analytical, and problem-solving skills.
Customer-first mindset with a passion for delivering value and experiences, not just transactions.

What is unique about Raya?

Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.

What will you do?

Lead the selection, implementation, and management of the CRM system to ensure alignment with business goals.
Ensure data integrity by implementing processes for accurate, consistent, and high-quality CRM data.
Develop an integrated customer ecosystem combining CRM, digital channels, aftersales, and loyalty programs.
Design and optimize customer journeys and lifecycle strategies across different segments.
Leverage CRM data to generate insights on customer behavior, satisfaction, and buying patterns.
Build advanced segmentation models to support targeted marketing and personalized engagement
Monitor CRM performance metrics such as NPS, churn, and engagement to guide improvements.
Collaborate across departments to align CRM workflows with sales, marketing, and customer support needs.
Launch and manage loyalty, referral, and retention programs powered by CRM-driven automation.
Lead CRM training, drive adoption, and continuously improve based on CX trends and user feedback.

What will you need?

Interpersonal Skills:

Technical Skills:

Solid knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics, Zoho, HubSpot).
Experience integrating CRM with digital platforms (email, mobile, social, e-commerce).
Strong project management, analytical, and problem-solving skills.
Customer-first mindset with a passion for delivering value and experiences, not just transactions.

What is unique about Raya?

Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.