As a Customer Logistics Specialist, you will be part of a high-performing team with direct external exposure, working with colleagues to drive success. You will report to the Customer Logistics Manager.

Get ready for a lot of exposure to senior stakeholders. The customer logistics role is in place to support critical operational topics within the Kraft Heinz key distributor partnership. You will be the focal contact for problem-solving, data collection, and driving process improvement on the full operational chain. The achievement of topline and bottom-line financial targets (gross sales value, net sales volume, and contribution margin) for the region will be your primary responsibility. You will constantly look for implementation and monitoring of IMS, distribution, and visibility objectives. This role requires strong analytical skills, excellent communication abilities, and a deep understanding of supply chain processes. The ideal candidate will excel in a dynamic environment and possess a customer-focused approach.

Key Responsibilities:

• Meeting Customer Logistics critical metric scores and achieving service level targets.
• Delivering products to meet customer service targets, ensuring high customer satisfaction, order accuracy, and timely arrival at the final destination.
• Mastering the order fulfillment process, from order placement to delivery, and proactively coordinating with customers and the business to handle risks and changes throughout the process.
• Coordinating with distributors and internal teams to maintain stock availability, process and track orders, and proactively manage the order cycle.
• Collaborating with Logistics, customers, and various teams to ensure optimal ordering parameters, create coordinated plans, and enhance operational savings.
• Building and maintaining effective relationships with a diverse range of partners, including external customers and suppliers, and supervising daily operations in coordination with them.
• Assessing the performance of freight forwarders and agents in terms of on-time delivery, collection, document accuracy, communication, service, availability, and critical issues.

Support in Demand Drivers and Data Visibility:

• Maintaining monthly tracking reports for shipment count and other KPIs.
• Collaborating with demand planners, providing market insights from distributor sales teams to enable accurate forecasting processes.
• Contributing to the monthly S&OP executive meeting, addressing any issues or discrepancies.
• Performing risk assessments, identifying, analyzing, and minimizing potential risks that could affect or interrupt the supply chain, and developing effective mitigation plans.
• Identifying and proposing actions required to handle slow-moving or obsolete stock to eliminate expiry risk and optimize inventory levels.
• Collaborating with demand planners and commercial teams to build the most accurate sales forecast.
• Ensuring ongoing improvement and sustainability to achieve optimum levels of forecast effectiveness.
• Providing effective stock and inventory management.
• Analyzing demand patterns, sales forecasts, and inventory data with the demand planning team to decide on the optimal stock levels for each product, ensuring adequate stock cover while minimizing excess inventory.
• Connecting interdepartmental information and data to drive informed business decisions that balance cost, inventory, business importance, and meet both customer needs and business profitability.