Customer Service Coordinator - Saudi National Only

about 8 hours

WazifaMe is a recruitment site that connects job seekers with employment throughout the Middle East!

Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
Preparation of Contracts Price Lists/LTPAs across the MENA region.
Technically support the team with respect to JC products and its understandings.
Support external sales team with specific customer account information,
Networking and communication with customers, agents, and other JC operations.
Review customers enquiries and orders
Following up and monitoring of internal order processing and delivery performance.
Assist finance in resolving payment issues in case of product discrepancies.
Use of SAP, C4C business system and its relevant modules.
Work with other departments to expedite the service to customers.
Prepare notifications for non compliances.
Review LOC for commercial terms and conditions.
Ensures to lead the Customer Service-related Team meetings & manages the Business Warehouse reports generated by CST.
Organizes and conducts Trainings on CST processes and functions, to the existing and the new teams' members
Manages the Customer account creation/amendments in MDM/C4C/SAP
Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
Responsible for exercising due diligence towards health & safety of self and others within the organization
Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

about 8 hours

WazifaMe is a recruitment site that connects job seekers with employment throughout the Middle East!

Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
Preparation of Contracts Price Lists/LTPAs across the MENA region.
Technically support the team with respect to JC products and its understandings.
Support external sales team with specific customer account information,
Networking and communication with customers, agents, and other JC operations.
Review customers enquiries and orders
Following up and monitoring of internal order processing and delivery performance.
Assist finance in resolving payment issues in case of product discrepancies.
Use of SAP, C4C business system and its relevant modules.
Work with other departments to expedite the service to customers.
Prepare notifications for non compliances.
Review LOC for commercial terms and conditions.
Ensures to lead the Customer Service-related Team meetings & manages the Business Warehouse reports generated by CST.
Organizes and conducts Trainings on CST processes and functions, to the existing and the new teams' members
Manages the Customer account creation/amendments in MDM/C4C/SAP
Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
Responsible for exercising due diligence towards health & safety of self and others within the organization
Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies