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What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Collaborate for measurable impact.

Connect to your opportunity.

As a ServiceNow consultant, you can expect to be involved in the following activities:

• Develop and configure existing and new features according to given requirements.

• Provide expertise and technical support to application product owners.

• Optimize and automate existing processes.

• Support daily administration of the ServiceNow environment and associated applications.

• Analyze client requirements and deliver solutions adhering to platform best-practices.

• Create and maintain documentation such as design specifications, process diagrams and instructional documents for the ServiceNow environment and applications.

• Drive the continuous improvement of service based on end-user feedback.

• Learn and grow as a developer by extending your ServiceNow certificate portfolio.

Connect to your skills and professional experience.

To succeed in this role, you will need the following:

• Minimum a bachelor’s degree in business informatics, Information Systems or Computer Science

• 3+ years of relevant work experience

• Experience in Web development languages, specifically JavaScript and/or XML

• Experience with OOP development on SAAS applications

• Knowledge of relational databases

• Experience in agile development environment.

• Strong oral and written communication skills

• Excellent command of written and spoken English

• Knowledge in ITIL Foundation concepts used in IT Service Management.

• Experience in creating technical design documentation.

• Knowledge in Integration experience (REST APIs, SOAP, etc.).

   Nice to have qualities:

• 2 years of experience in configuring and building custom ServiceNow applications.

• ServiceNow Certified System Administrator.

• Knowledge of ServiceNow architecture, development, and delivery processes.

• One or more Implementation Specialist certificates (e.g., HRSD, ITSM).

• ITIL Foundation Certification.