As a Digital Analyst, you will play a pivotal role in bridging the gap between business needs and digital solutions. You will be responsible for analysing digital processes, identifying improvement opportunities, and translating business requirements into actionable insights and recommendations. By collaborating with various stakeholders - including function owners, business units, IT teams, and management - you will ensure the successful delivery of digital solutions that drive operational efficiency and align with overall company objectives.

Your Responsibilities

Business Process Analysis and Optimization

Work closely with department heads, product owners and business stakeholders to analyse current business processes, workflows, and systems within the insurance brokerage operations.

Identify inefficiencies, bottlenecks, and opportunities for process improvement across underwriting, claims, client services, and operational functions.

Requirements Gathering and Documentation

 

• Gather, document, and analyse business requirements from stakeholders across various departments including underwriting, claims, client services, and operations.
• Translate complex business needs into clear, detailed functional specifications and business requirement documents.
• Create comprehensive process maps, workflow diagrams, and system documentation. 
  
   

Stakeholder Engagement and Communication

 

• Coordinate with product owners, business users, management, and IT teams to gather accurate requirements and understand business needs.
• Facilitate workshops, interviews, and meetings to elicit requirements and validate solutions.
• Act as the primary liaison between business stakeholders and technical teams, ensuring clear and effective communication. 
  
   

Data Analysis and Reporting

 

• Analyse business data to identify trends, patterns, and insights that support decision-making processes.
• Develop and maintain business intelligence reports, dashboards, and metrics to monitor key performance indicators (KPIs).
• Conduct gap analysis to identify discrepancies between current state and desired future state.