Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion.

Why this role?

Service and Digital Offering Manager is responsible for the development and deployment of digital and service offerings to Frontlines and Units in KONE Asia Pacific, Middle East, South Africa and Turkey (APM).

What will you be doing?

 

• Service and digital offering management
  
   

Manages the end-to-end development and/or deployment of a portfolio of digital and service offering. Key activities include:

 

• Defines Area’s end-to-end strategy of assigned offering portfolio based on market assessment and feedback from Units.
• Gather and evaluate Unit business requirements and conduct fit-gap analysis of global offerings, collaborate with Global teams to ensure that the offerings are fit-for-purpose for the Area.
• Participates in technical development activities where required.
• Manage and drives offering scope and roadmap.
• Develop go-to-market strategy for assigned offering portfolio – customer value proposition, target segments/ customer profile, pricing and offering bundles etc.
• Follows up and takes corrective actions on offering performance and quality.
• Collaborates with Business Line colleagues in the Units, other Areas, and Global for best practice sharing and driving areas of improvement in assigned offering portfolio.
• Customer relationship management and sales support