At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Monitor and analyze SLA performance, ensuring compliance with agreed targets (delivery timelines, return handling, cash collection, etc.).
• Conduct regular performance review meetings with 3PLs, addressing service gaps and implementing corrective actions.
• Act as the primary escalation point for delivery-related issues, working closely with the Last Mile, Confirmation, and Complaints teams to resolve problems quickly.
• Coordinate with internal teams (E-shop, Smart Tech, Enterprise B2B) to align logistics execution with business priorities and campaigns.
• Oversee 3PL capacity planning, route optimization, and special project execution (e.g., seasonal campaigns, flash sales).
• Continuously identify process improvement opportunities to enhance delivery speed, reduce cost, and improve customer satisfaction.
• Generate daily, weekly, and monthly operational reports to track KPIs, highlight risks, and recommend action plans.
• Support the onboarding of new 3PL partners, including training, system integration, and process alignment.
• Validate 3PL invoices, ensuring accuracy in shipment counts, rates, and service charges.
• Ensure all logistics operations comply with company policies, health & safety standards, and regulatory requirements.3PL Performance Management
• Manage day-to-day operations with assigned 3PL partners to ensure smooth order processing, dispatch, and delivery.