Customer Service 

• Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times. 

• Ensure that employees also provide excellent service to internal customers in other departments as appropriate. 

• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 

• Maintain positive guest and colleague interactions with good working relationships. 

Financial 

• Assist the Engineering Manager in monitoring employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. 

• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. 

• Ensure new technology and equipment are embraced, improving productivity while taking work out of the system. 

Operational 

• Coordinate the daily operations of the engineering department, including maintenance and repairs of rides, slides, pools, and water systems. • Maintain accurate records of maintenance activities, repairs, and water quality tests. 

• Assist in developing and implementing standard operating procedures (SOPs) and policies for different departments. 

• Monitor and evaluate the performance of different teams, providing guidance and support as needed. 

• Coordinate with other departments to ensure seamless operations and exceptional guest experiences.

• Assist in the preparation and presentation of monthly reports on departmental performance and progress.