The ERP Consultant – Payroll will serve as the primary liaison between Agile Business Modules and its clients throughout the client journey.

The ideal candidate will have hands-on experience in payroll operations and using payroll software, with the ability to communicate clearly and solve problems efficiently.

Duties & Responsibilities

Demo Phase:

• Conduct product demonstrations tailored to client needs, showcasing payroll module features and benefits.

• Collaborate with the sales team to address client business and technical inquiries and concerns during the demo process.

• Collaborate with the product team by communicating client requirements, and receiving feedback and product updates.

Implementation & Onboarding Phase:

• Gather and analyze client requirements and translate them into system configurations and workflows.

• Ensure proper migration of client's data from different sources to the corresponding ERP modules.

• Conduct onboarding sessions and training for client HR/payroll teams on using the system.

Support & Engagement Phase:

• Act as the first point of contact for client inquiries and technical support post-go-live.

• Troubleshoot system issues, investigate payroll discrepancies, and provide timely resolutions.

• Collaborate with the second line support team to report bugs or suggest enhancements based on client feedback.

• Maintain strong client relationships and ensure user satisfaction and system adoption.