Demo Phase: • Conduct product demonstrations tailored to client needs, showcasing payroll module features and benefits. • Collaborate with the sales team to address client business and technical inquiries and concerns during the demo process. • Collaborate with the product team by communicating client requirements, and receiving feedback and product updates. Implementation & Onboarding Phase: • Gather and analyze client requirements and translate them into system configurations and workflows. • Ensure proper migration of client's data from different sources to the corresponding ERP modules. • Conduct onboarding sessions and training for client HR/payroll teams on using the system. Support & Engagement Phase: • Act as the first point of contact for client inquiries and technical support post-go-live. • Troubleshoot system issues, investigate payroll discrepancies, and provide timely resolutions. • Collaborate with the second line support team to report bugs or suggest enhancements based on client feedback. • Maintain strong client relationships and ensure user satisfaction and system adoption. Qualifications • Bachelor’s degree in Business Administration, HR, Accounting, or a related field. • Minimum 2 years of experience in payroll operations. • Experience in using or implementing payroll software or ERP systems. • Strong understanding of labor laws, social insurance, and income tax rules (local context). • Excellent presentation and communication skills. • Problem-solving attitude with attention to detail. • Ability to manage multiple client accounts and tasks concurrently.