Oversees timely and accurate cash collections by reconciling all patient accounts and coordinating closely with relevant departments. Plays a key role in streamlining billing and collection processes, resolving discrepancies, and maintaining financial compliance.

Responsibilities

Daily Operational Execution

• Downloads the previous day’s outstanding report.
• Reviews patient bill details to identify outstanding cash balances and initiates necessary adjustments.
• Communicates with relevant departments and team leaders to resolve any discrepancies.
• Applies approved discounts once supporting documentation is scanned and follows up on missing documentation with department heads.
• Ensures that all departmental feedback and actions are submitted to the Accounts Receivable team.

Account Reconciliation and Discrepancy Management

• Reconciles patient accounts on a daily and weekly basis.
• Identifies and escalates discrepancies for timely resolution.

Patient Collections and Payment Plans

• Assists patients in understanding their outstanding balances.
• Negotiates overdue balances and sets up payment plans to ensure timely collections.

Process Improvement and Automation

• Collaborates with cross-functional teams to enhance billing and cash collection processes.
• Partners with the IT department to develop and automate billing validation and review procedures.

Reporting and Compliance

• Prepares and submits Key Performance Indicator (KPI) reports as required.
• Ensures compliance with hospital policies, internal guidelines, and financial regulations.

Team Contribution and Communication

• Participates actively in departmental meetings and improvement initiatives.
• Promotes a positive team environment and high staff morale.