Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
We are looking for a dedicated and detail-oriented Fleet Coordinator to join our team at Al Futtaim / Trading Enterprises in Dubai, UAE. The primary focus of this role is to support all administrative tasks for the fleet team, ensuring efficient and accurate operations. This position plays a crucial role in linking various sales and operational roles within the fleet department and external service providers to ensure seamless vehicle delivery to our customers

What you will do
•    Follow and observe the Standard Operating Procedure for fleet within Al Futtaim / Trading Enterprises, coordinating with stakeholders and managing communication in a timely manner.
•    Report fleet activity, including fleet sales and fleet opportunity sales funnel, ensuring reporting accuracy and pipeline development
•    Support fleet demo test drives by coordinating with fleet drivers, logistics, and cleaners to ensure demo cars are provided to customers on time, cleaned, charged, and thoroughly checked
•    Create and update customer accounts, generate sales orders, and assign vehicles to each order, ensuring all information is correctly entered and maintained
•    Monitor and maintain conditions of sales orders, including fleet support, discounts, service contract promotions, and charger promotions
•    Collaborate with the preparation team, logistics, and customers to coordinate smooth and timely vehicle deliveries, addressing any potential issues to ensure customer satisfaction
•    Manage the cancellation and rebilling of invoices, oversee documentation related to bank deals, and maintain organized records to support auditing and compliance requirements
•    Meet and greet customers visiting the showroom for vehicle viewing, short test drives, payment, and documentation handove

Required skills to be successful
•    A high school diploma or equivalent

•    A minimum of 2 years of experience in a similar role, with experience in fleet customer and sales coordination
•    Proficiency in SAP and Salesforce systems
•    Strong skills in MS Office, especially MS Excel and PowerPoin

About the team
You will be part of a dynamic team that works collaboratively to ensure the delivery of fleet strategic priorities for Al Futtaim Electric Mobility Company. The team requires a good understanding of the sales process and internal policies, and you will work closely with various departments, including marketing, IT, and customer service

What equips you for the role
•    Excellent communication and interpersonal skills
•    Ability to work under pressure and handle multiple tasks efficiently
•    Proficient in SAP and an understanding of Salesforce systems
•    Strong skills in MS Office, especially MS Excel and PowerPoint
•    Excellent communication and interpersonal skills
•    Efficient coordination in respect of the day-to-day activities of a retail operation
•    Customer-oriented with decision-making and problem-solving abilities
•    Ability to deal with people of diverse nationalities at various levels
•    Capability to work under pressure and withstand high levels of stress
•    Well-organized and able to multitask and handle multiple stakeholder requirements
•    Persuasive and results-oriented