Own and drive the integrated “One Bank” Operations agenda in Egypt and bring alignment across the business and functions, working closely with Cluster Transformation, Technology and Operations Management Team, Country Management Team, Group Technology and Operations Management Team and relevant stakeholders.
This includes all the Country regulatory responsibilities and face-off to the regulators on behalf of Operations in the Country.

Key Responsibilities

• Partner with the Country CEO in developing and fine-tuning the strategy for the country
• Ensure alignment with Technology and Operations strategy at a Country level
• Oversees the implementation of Operations service delivery strategy, working with Country CEO, Country business heads, functions heads, etc
• Drive the successful implementation of key initiatives and projects that support the achievement of the Country strategic agenda
• Work with the Country Management Team and risk committees to ensure alignment with global process standards, improving efficiency and scalability
• Work closely with country business heads to understand their requirements and implement a change management program to deliver the strategy while ensuring strong controls, processes, governance, and risk management for the country
• Work with the Country Management Team to maintain rigorous cost and investment discipline
• Drive continuous improvements in Productivity and Cost Efficiencies at the Country level
• Lead in delivering ‘horizontal’ process excellence in the country to reduce handoffs, reduce risk and improve client service
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations in the Country are drivers and owners of client outcomes
• Effective execution of delegated responsibility for managing country governance, including governance of branches and legal entities, ensuring the country demonstrably meets governance standards, country engagement rules, etc.
• Ensure there is a framework for effective management of operational risks across the country and compliance with applicable internal policies, and external laws and regulations.  
• Ensure that exposure to each form of Operations risk is understood and managed.   
• Setting infrastructure and process frameworks to monitor, manage, and escalate risks affecting the business in its use of technology and escalating material risks for the region, in accordance with the Group's risk management framework.
• Fully accountable and own regulatory audit / inspections in the country as well as offshore service centre
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters
• Inform CBE of any flagrant violations at the bank.
• Exercise due diligence to protect the interests of clients and treat them fairly.