Key Responsibilities:

• Welcome guests on behalf of the travel agency upon arrival at the hotel.
• Conduct welcome meetings to provide guests with essential information about the hotel, destination, excursions, and emergency procedures.
• Promote and sell optional excursions, activities, and services offered by the travel agency.
• Provide ongoing support to guests throughout their stay, answering questions and resolving complaints in a timely and professional manner.
• Liaise with hotel staff and local suppliers to coordinate guest needs and ensure service quality.
• Assist with transfers, departure arrangements, and follow-up with guests to ensure satisfaction.
• Handle unexpected situations with calm and effective problem-solving.
• Complete daily reports and communicate guest feedback to the destination manager.
• Represent the travel agency brand professionally and consistently at all times.

Requirements

• Previous experience in customer service, tourism, or hospitality.
• Fluency in English
• Strong interpersonal and communication skills.
• Friendly, approachable, and confident in public speaking.
• Knowledge of the destination and local services.
• Sales skills and experience with excursions or activity bookings are a plus.
• Ability to remain calm under pressure and solve problems quickly.
• Flexibility to work irregular hours, including weekends and holiday