This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.

Essential Functions/Responsibilities:

• Lead project management of implementations for Visa client institutions and processors in assigned region to ensure client expectations are exceeded.
• Coordinate directly with clients to align on Visa program, processing and mandates requirements and facilitate new program installations, conversions, and maintenance requests without customer impact.
• Report client project accomplishments and deliverables to line manager bi-weekly.
• Manage non-routine, moderately complex processing and change requests, as well as support client initiatives.
• Consults clients on implementation procedures, specific Visa mandates requirements and associated implementation steps.
• Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Represent client system and operational requirements to internal Visa organizations.
• Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal Visa resources to ensure delivery on commitments.
• Create, update and enhance internal support documents to assist internal and external stakeholders. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:
•5 or more years of work experience with a bachelor’s degree or an advanced degree (e.g., Masters) in Computer Science or similar field

Preferred Qualifications:
•work experience in software engineering and integration covering web and mobile payment platforms
Key Competencies:
•Experience in a customer support role in financial services, payment card, software, or information services.
•Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
•Excellent time management, organization, and planning skills are essential.
•Ability to comprehend and translate technical issues and apply to business solutions.
•Able to set priorities, influence others, and manage customer expectations.
•Demonstrated success in customer relationship management.
•Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
•Excellent verbal, written, presentation and interpersonal skills are required.
•Strong project management skills required.
•Demonstrated ability to articulate complex technical terms or processes into business language.
•Languages: English – required. Professional fluency in French would be an added advantage.