The IT and Admin Specialist plays a dual role in ensuring the effective functioning of both the IT infrastructure and administrative facilities. This position is responsible for maintaining a reliable and secure IT environment and ensuring efficient office administration and facilities management. The role requires hands-on technical support, coordination with multiple departments, and proactive problem-solving to support staff, clients, and internal operations.

RESPONSIBILITIES

Tasks and responsibilities for this position include, but are not limited to, the following:

• Monitor and manage security surveillance systems and ensure recordings are available when needed
• Monitor and ensure the availability and standard compliance of ADSL internet connections
• Troubleshoot and maintain the local network infrastructure (e.g., switches, ports, patch panels, cords)
• Assist with off-site IT support during outreach events or equipment deployments
• Oversee and maintain classroom IT equipment, including desktops, projectors, and sound systems
• Support online exam setup and troubleshooting (e.g., connectivity, startup, closing)
• Provide hardware and software support for desktop computers
• Maintain an up-to-date IT asset inventory and keep an accurate track of all IT equipment in the office
• Assist with server maintenance and perform basic configurations (e.g., user accounts, mailbox setup)
• Monitor and manage IOPS software and scanner to ensure functionality and weekly backups
• Provide technical awareness/training to office users where applicable
• Support conferencing systems and remote communication tools
• Work closely with the IT team in Egypt and provide support and training as needed

Administration Responsibilities:

• Overseeing and coordinating the day-to-day administration functions inside Alex's office
• Responsible for supervising security staff and handling their invoices and any security issues that might occur
• Responsible for the follow-up and supervision of the performance of the cleaning company by directly guiding their cleaning supervisor and reporting any issues that might occur
• Handle Alexandria office procurement by issuing purchase orders and ensuring compliance with Amideast's centralized procurement policies and procedures
• Handle and manage the asset management for Alex's office by coordinating with the administration and finance department in accordance with company policies
• Maintain accurate inventory records through a tracking sheet for Amideast materials, including furniture, and conduct regular inventory audits to ensure the accuracy and completeness of Amideast stock
• Monitor the archiving of all Alex’s corporate agreements/lease contracts and service agreements. As well as preparing and updating any contracts.
• Responsible for dealing with shipping companies
• Assists in the preparation of the annual budget by compiling the required data
• Handle the monthly invoice payments of all services provided for Alex's office
• Maintaining records of all admin operations activities and preparing the required reports
• Coordinate all domestic travel logistics and accommodation for Cairo staff traveling to Alexandria and for Alexandria staff traveling within Egypt, including transportation and accommodations
• Oversee catering, venue setup, and special arrangements for meetings and events, including in-office events in Alexandria, ensuring all hospitality needs are met for participants
• Control Amideast mobile phones and USB distribution through a tracking sheet with all the employees' mobile/USB package rates
• Responsible for reviewing cell phone and USB bills
• Ensure classrooms and labs are properly equipped and fully prepared for scheduled sessions
• Perform other administrative and operational duties as assigned