Infrastructure Management:

• Administer and manage both physical and virtual servers, ensuring high availability, performance, and reliability to support business operations.

Network Operations:

• Manage and maintain network infrastructure and equipment, implementing proactive measures to prevent downtime and minimize business interruptions.

Security:

• Support in mitigating any open security risks across the environment and assist in data governance.

Ticketing & ITSM Tools:

• Coordinate and resolve IT-related incidents and service requests through ServiceNow ticketing platforms, ensuring compliance with SLAs and KPIs.

User Access & System Operations:

• Take full ownership of daily operations related to system access for both internal employees and external dealer users, ensuring proper access rights and security compliance across all platforms.

Financial & Payment Oversight:

• Oversee the entire payment process for all IT-related invoices, including generating purchase orders (POs), coordinating invoice submissions, and ensuring timely completion of all required payment steps in alignment with internal financial policies.