This position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.

The role will be responsible for management of the IT and potentially AV staff in the hotel. The Director of IT role is only for larger hotels in MEA and China Regions.

Key Responsibilities

 

• All IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive.
• IT is driving efficiencies in the use of applications enabling the other departments to successfully complete their tasks.
• All Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out.
• In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.
• Coordinate the installation of all new applications or upgrades of existing applications.
• Coordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards.
• Implement all corporate IT related policies and procedures, carry out an annual self audit.
• Provide advice to better expedite access and improve the use of information in the Hotel.
• Take direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.
• Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT, General Manager and Hotel Management.
• Responsible for communication with computer vendors and Kempinski Corporate IT Department.
• Responsible for timely preparation and submission of all IT budgets.
• Responsible for the management and control of all IT budgets according to an agreed plan and budget.
• Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.
• Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
• Select and recruit suitable employees for the department using prescribed set of policies and procedures.