Monitors and maintains the computer systems and networks across the organization and provides support to end users in case of any technical issues.

Duties And Responsibilities

 

• Handles tickets, incidents, or requests on any issues from end users’ sides.
• Handles calls in case of any urgent incidents.
• Manages hardware maintenance or replacement.
• Acts as the representative within the company for any telecommunications services for employees such as providing them with SIM cards and managing any telecommunications issues.
• Reviews invoices for SIM card support.
• Handles patch compliance i.e. the process of deploying software updates on all devices in company to resolve any cyber-security vulnerabilities.
• Extracts reports on all IT assets in the warehouse and ensures that the data is accurate in case of external or internal audits.
• Develops Power BI dashboards and reports as requested.
  
   

Personnel Skills

 

• Communication Skills: Excellent verbal and written communication skills to handle meetings, follow-ups, and awareness campaigns.
• Problem-Solving Skills: Ability to handle special approval requests, emergency cases, and network issues effectively.
• Attention to Detail: Keen attention to detail for monitoring attendance, preparing reports, and conducting audits.
• Interpersonal Skills: Strong interpersonal skills to conduct one-on-one meetings, staff meetings, and supp