At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Java Technical Support Lead at BairesDev

We are seeking a Java Technical Support Lead to manage our Incident Response Team and oversee all support operations. In this leadership role, you will be responsible for building, coaching, and directing a team of technical support engineers while establishing best practices for incident response and management. You'll develop strategies for handling our event-driven architecture, implement effective incident management workflows, and collaborate with leadership to ensure operational excellence. This position requires strong technical expertise combined with team leadership capabilities to maintain high service reliability.

What You'll Do:

- Build, lead, and develop a team of technical support engineers to provide coverage from 9 AM to 6 PM CET, including weekends.
- Establish and enforce incident response protocols and escalation procedures.
- Oversee critical incident management and personally handle high-severity issues when needed.
- Define and implement root cause analysis methodologies and follow-up processes.
- Lead strategic initiatives to improve system reliability and reduce incident frequency.
- Collaborate with development, operations, and product teams to enhance service quality.
- Design and optimize support tooling and automation to increase team efficiency.
- Report on key metrics and trends to management, providing insights and recommendations.
- Cultivate a culture of knowledge sharing and continuous improvement.
- Manage on-call schedules and ensure appropriate coverage for all support hours.