We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand and transform their business model.
 

We are here to challenge the status quo, flip the script, and blur all the lines in order to create customized end-to-end tech solutions, from software to hardware. We are a team of over 500 engineers from around the world with one shared goal: to leverage and crisscross technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. Basically, we take care of it all from A to Z.
 

Our expert engineers have contributed to 8 US patents and developed award-winning innovative tech solutions, serving 80M+ users for over 100 clients worldwide, including top US Fortune 500 companies.
 

Job Description

This is a remote position.

We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. You will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which include the build-out of new workflows, as well as updates and support/repairs of existing critical, time-sensitive internal and B-2-B data transfers.
 

Your responsibilities would include:
 

• Working remotely to identify software issues.
   
• Utilize tools like PuTTY and WinSCP to access remote systems, retrieve logs for issue identification, and update essential files.
   
• Analyze system discrepancies and missing data by crafting and executing SQL queries to pinpoint root causes of technical problems.
   
• Demonstrate strong problem-solving skills by analyzing system logs to identify and resolve complex technical issues.
   
• Collaborate effectively with development teams using Jira ticketing system to resolve database-related issues and implement permanent fixes.
   
• Maintain system health and performance by initiating cache updates and escalating unresolved issues to appropriate internal teams.
   
• Identify and resolve software issues through the effective use of Linux commands, scripting languages (e.g., Python), and SQL queries.
   
• Prioritize and manage multiple open tickets simultaneously to ensure efficient issue resolution.