CHANEL continuously evolves in its search for perfection. The Learning Manager will support excellence in both client experience and style / fashion expertise, in alignment with the strategies of CHANEL Middle East.

Reporting to the Fashion Learning and Style Expertise Manager, this role will define and execute the training strategy for Dubai Mall Fashion boutique.

The successful candidate will demonstrate excellent organizational skills, an ability to influence others, and a flair for animating training.

As part of this role, you will manage a team of two Learning Partners.

Your main responsibilities are:

 Delivering Organized and Impactful Training (40%)

• In close alignment with the Fashion Learning and Style Expertise Manager, coordinate and implement training sessions/materials
• Prepare collection trainings, Client Experience training, briefings and other training
• Deliver training in the boutique, Training Room and Fashion School
• Propose, agree and organize a training calendar for novelties, and other boutique needs
• Identifying subject matter experts in the boutique to enrich and/or co-animate training sessions/morning briefs
• Adapt training content according to the needs /buying of the boutiques, in communication with Management
• Ensure content is fun, impactful and drives the business

Coaching on the Boutique Floor (30%)

• Coaching Fashion Advisors and other roles on the boutique floor
• Creating Client Experience action plans in the boutique, using coaching as a business lever
• Supporting a culture of coaching and feedback in the boutique

Supporting & Following up efficiently, Communicating clearly and harmoniously (30%)

• Communicate and collaborate harmoniously between Middle East & Paris Training Manager, Boutique Management and HR
• Follows the new starter process with new joiners
• Ensure teams have done pre-work before attending training sessions
• Completes refresher training / follow ups to fully embed action plans, and Floor observation to ensure training has been understood / being used
• Shares regular reporting (qualitative and quantitative) with the Middle East Training Manager, establishing KPIs to measure the effectiveness of training