• Assist the customers with any kind of inquiry, requests, or complaints. 
• Handle multiple chat sessions simultaneously while maintaining a high level of  customer satisfaction.
• Make outbound calls to customers when necessary to follow up on inquiries or issues. 
• Escalate unresolved queries or issues to higher support levels when necessary. 
• Meet or exceed performance targets related to chat response time, resolution time,  and customer satisfaction. 
• Proficient in MS Office (especially Excel); Working knowledge of relevant software (e.g. Quickbooks) will be appreciated

Qualifications and Education Requirements:

• Proven experience in customer service or support roles (6 month minimum). 
• English proficiency at B2 level, with excellent written and verbal communication skills. 
• Strong problem-solving abilities and the ability to think critically under pressure. 
• Familiarity with CRM or ticketing systems is a plus. 
• Availability to work in shifts, including nights and weekends.