The key purpose of this position is to effectively manage the interfaces between Keolis MHI, Alstom and RTA in Dubai Tram project. The position includes achievement of contractual and internal targets for operations, safety, maintenance coordination and service reliability. Also, to ensure all operations control centre staffs are performing to the required standards and in compliance with the procedures and instructions.

Main Responsibilities

 

• To manage the system interfaces between Keolis MHI, Alstom and RTA in Dubai Tram project. The Maintenance and Operations Interface Manager will lead & implement an effective Interface Management strategy for Dubai Tram project.
• To represent the team to the RTA, TRA, ACCA and failure review board meetings.
• Develop and update the Standard Operating Procedures for Maintenance Interface Management, Configuration plan, Failure Management, Depot Management, task analysis and work instructions with Operations Control Centre personnel and other managers within the organisation.
• To schedule and undertake oversight inspection of Alstom in conjunction with Keolis MHI SAE Department.
• To ensure all requirements in schedule of contract are met.
• To provide and recommend technical information and advice to the Operations Control Centre personnel.
• Monitor service delivery and manage control room personnel and resources.
• Manage all control room staff and resources to ensure the team is performing to the required standards and in compliance with the procedures and instructions.
• Ensure that all controllers are adequately trained, assessed and certified in their particular function and provide additional support and training if necessary.
• Perform and carry out other duties as instructed / directed by the Operations Manager and/or General Manager.