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Manager - Customer & Market Insight

  • Full Time
  • First Shift (Day)
  • Experience: Fresh
  • Saudi Arabia
  • 1 Vacancy

Job Summary

To execute insight programs that inform marketing through intelligence on Brand Affinity, Social Marketing, Product, Price, and Network Dynamics, and Insurance Marekt / Competitive Positioning. The role also drives Custom Research Innovation, ensures timely delivery of Brand Health and Market Intelligence, and manages Power BI dashboards across multiple data sources.

 

Key Accountabilities:

1- Brand Affinity Measurement Execution/ Reporting:

  • Oversee execution of this tracking research and ensure timely and high-quality delivery of monthly brand KPIs.
  • Conduct quality reviews to identify data gaps and recommend strategic actions.
  • Perform parallel listening of 30–40 monthly interviews to validate Health Tracker insights.
  • Ensure sampling robustness by monitoring demographic quotas and adjusting as needed.
  • Maintain and update monthly databases for Brand Health
  • Prepare Snapshot and Comprehensive reports in excel and PowerPoint. 

 

2- Market Intelligence:

  • Execute and update market intell program covering Network, Products, and Digital capabilities.
  • Review 15-20 websites of competiton PMIs or product categories on a monthly basis and update Market Intell reports.
  • Update Performance sheets for 35 competitors from Arqam / Financial reports published by competition
  • Prepare competitive intel reports for Digital, Corp, SMEs