The Healthcare Coordinator at Bupa Connected Care plays a pivotal role in ensuring exceptional patient-centered services, compliance with operations Excellence, and effective management of Onsite Cases . They also foster positive relationships with hospitals, address customer complaints, and maintain a professional appearance to enhance the overall patient experience.

Key Accountabilities:

1- Engagement with Patients, Hospital Staff and Care Connects business units

 

• Follow CARE CONNECT’s procedures as outlined in the manual to comply with the department’s procedures and standards
• Follow up on all Medical requests such as but not limited to admission, medication dispensing , lab, radiology, medical Information retrieval and Referral etc.
• Facilitate administrative task related admissions, discharges and transfers of patients and release of information for continuation of care
• Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it’s provider and proceed general queries with confidence at all times
• Recognize possible issues and acts proactively to avoid a negative impact
• Deal competently with members , hospital Staff feedback and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.
• Manage to support medically Maternity , Pediatric and Special needs medical cases
  
   

2- Teamwork Support;

 

• Work effectively both individually and as part of a team to achieve both individual and department goals and objectives
• Strive consistently to promote a positive team spirit
• Contribute to the team positively