Medical Information Officer

Full Time
First Shift (Day)
Experience: Fresh
Old Cairo, Egypt

1 Vacancy

Job Summary

Medical Information (MI) is a global customer-focused group that is responsible for responding to unsolicited medical inquiries regarding Pfizer products, from customers that include consumers, healthcare professionals (HCPs).

The Medical Information Officer (MIO) performs both the frontline and secondline activities of Medical Information. Providing technical and medical information with high quality customer service in the local language and researching and preparing responses for medical inquiries in English to be used locally and/or regionally.

Customer Facing Medical Information Request Management:

Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
Exhibit broad/general understanding and knowledge of common product information and enquiries for the local country. Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
Identify and record, or triage to responsible designee, adverse events, and product quality complaints as well as process fulfillment.
Provide response in customer’s local language using approved resources in English.
Work with the Senior Medical Information Officers and/ or Medical Information Managers for the local markets to support the local Medical Information activities as needed.

Secondline Medical Information Content Management:

Exhibit broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s).
Handles escalated MI inquiries. Create/customize (localize) and maintain MI documents for use locally and/or regionally, by ensuring that responses are medically and scientifically accurate, balanced, and meet customers’ needs.
Ensure the alignment of response documents to global/regional/local labelling and licensing for all the appropriate countries.
Review and approve MI documents as per need.
Maintain compliance with Corporate and departmental trainings, SOPs and WIs.

Medical Information Officer

Full Time
First Shift (Day)
Experience: Fresh
Old Cairo, Egypt

1 Vacancy

Job Summary

Customer Facing Medical Information Request Management:

Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
Exhibit broad/general understanding and knowledge of common product information and enquiries for the local country. Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
Identify and record, or triage to responsible designee, adverse events, and product quality complaints as well as process fulfillment.
Provide response in customer’s local language using approved resources in English.
Work with the Senior Medical Information Officers and/ or Medical Information Managers for the local markets to support the local Medical Information activities as needed.

Secondline Medical Information Content Management:

Exhibit broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s).
Handles escalated MI inquiries. Create/customize (localize) and maintain MI documents for use locally and/or regionally, by ensuring that responses are medically and scientifically accurate, balanced, and meet customers’ needs.
Ensure the alignment of response documents to global/regional/local labelling and licensing for all the appropriate countries.
Review and approve MI documents as per need.
Maintain compliance with Corporate and departmental trainings, SOPs and WIs.