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Merchant Success Specialist

  • Full Time
  • First Shift (Day)
  • Experience: Fresh
  • Old Cairo, Egypt
  • 1 Vacancy

Job Summary

We’re not just hiring experience, we’re looking for someone weirdly different. (We love weird people )

Someone who can:

• Manage shipment issues and courier company relationships

• Communicate effectively with customers about their orders

• Negotiate and secure competitive delivery rates with the courier companies.

• Optimize logistics processes and onboarding.


 

If that sounds like you, we’d love to talk.

What SIDEUP is ?

We're on a mission to become the #1 e-commerce logistics platform and build the biggest, boldest shipping gateway across MENA and Africa

 

SIDEUP is the leading shipping platform in the Middle East, connecting sellers with elite shipping companies ، currently operating at Saudi Arabia, Egypt & Oman.

 

Our goal is to simplify shipping processes to help business owners to grow their businesses. With our wide network of delivery companies and competitive rates.

 

 

 

Why SIDEUP is Your Career Game-Changer


 

- Shape the Team & Drive Innovation: You're building, not just joining.

- Rapid Growth: Shine faster based on your impact and learning.

- Daily Challenges: Constant learning and personal growth in a dynamic environment.

- Adaptive Culture: Fast learners thrive as part of our open-door team, with easy access to all levels.

- Proactive Mindset: Anticipate and solve problems at the root.


 

What Makes You a Fit?

Experience & Background:

• 2-4 years of experience in account management, customer success, logistics coordination, or a related field.

• Previous experience in e-commerce, logistics, or courier services is a plus.

Skills & Competencies:

• Strong communication and interpersonal skills – able to build rapport and trust with merchants.

• Problem-solving mindset with the ability to think critically and act quickly under pressure.

• Proactive and detail-oriented – capable of monitoring trends and preventing issues before they escalate.

• Strong organizational skills with the ability to manage multiple tasks and follow up effectively.

• Data-driven – comfortable working with dashboards and tracking service metrics.

• Tech-savvy – ability to learn and use internal platforms efficiently.