We are now looking for an IT Engineer Graduate to perform IT services like operations support / maintenance and administration of customer systems. The position is part of a customer team and works always in customer premises or remotely for the customer wherever possible. The engineer provides support and maintenance of required customer products/systems and their relative sizing and optimization. Engineer validates the provided change requests and implement the same and identifies all anomalies respect of system specification and makes a first diagnosis of possible causes.

What you will do

•    Work on the support and maintenance of IT systems with third-party supervision.
•    Perform daily routine tasks like health checks, routine maintenance
•    Monitors the system or gets alert from monitoring teams and take necessary actions
•    Resolve customer trouble tickets and complains on emails
•    Entertains service requests from users
•    Handle dimensioning, capacity planning, and support the selection of products.
•    Study the impacts of the system and write technical documentation.
•    Oversee preparation and verification of test results in conjunction to developing test simulators and automation.
•    Perform tests of IT systems and define test strategies.
•    Analyze test results and alignment with the client, and share critical metric/s with the customer

You will bring

•    Education:  Academic degree, minimum on bachelor level, in engineering (IT, Telecommunications)
•    You should have presentation, communication, and administrative skills.
•    Problem solving, critical thinking and knowledge sharing skills. 
•    Ericsson portfolio awareness
•    Applying expertise & technology
•    Delivering results and meeting customer expectations
•    Planning, organizing, and analyzing.
•    You will follow processes and procedures.
•    Analytical and task oriented
•    Arabic speaking mandatory