DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role

The Operations Intern will support the daily execution of demand initiatives, working closely with the Operations Analyst and Manager. This role is hands-on and execution-focused, ideal for someone eager to gain exposure to operational excellence in a fast-paced environment.

In this role, you'll be...

 

• Execute Operational Campaigns: Implement rider engagement campaigns on the system as directed by the team, ensuring timely and accurate configuration.
• Data Interpretation: Support in analyzing campaign results and performance metrics to extract actionable insights and inform future initiatives.
• Marketplace Monitoring: Assist in tracking real-time marketplace dynamics (supply & demand balance, pricing competitiveness, etc.) and escalate observations as needed.
• Support with Routine Tasks: Help with operational data entry, system tagging, and backend configurations in coordination with cross-functional teams.
• Cross-Team Collaboration: Coordinate with marketing, customer service, and driver teams to ensure aligned execution of ongoing initiatives.