At Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.

Our Core Values

💙 Impact & Excellence: we strive for innovation and excellence in surgical education

📚 Learn, Grow, and Share: knowledge should be shared, and we help each other thrive

🤝 Teamwork Unleashed: we support, challenge, and celebrate each other’s success

Your role:

• Deliver high-quality service across multiple support platforms.
• Dive deep into customer problems, building the entire history of customer contacts, to determine root causes.
• Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
• Effectively communicate with the customers by adjusting the communication style of the audience.
• Document the Customer Success Activities to conduct data for our partners.
• Create and document new processes to efficiently handle escalations.
• Create solid reporting material to be delivered in a timely manner when needed.
• Serve as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies, and a commitment to excellent customer service.
• Successfully complete approved special projects as assigned.
• Participates in the development and distribution of accreditation best practices.
• Provide a regular report to leadership on the status of the accreditation process.