• Order Processing:

  Reviewing and validating customer purchase orders, entering them into the system, and generating order acknowledgments.

• Order Tracking and Fulfillment:

  Monitoring order status, coordinating with logistics and warehouse teams, and proactively resolving any shipping or delivery issues. 

• Customer Communication:

  Serving as the primary point of contact for customer inquiries regarding order status, providing updates, and addressing any concerns or issues. 

• Data Management and Documentation:

  Maintaining accurate and up-to-date records of all order-related activities, including order details, shipping information, and customer communications. 

• Process Improvement:

  Identifying opportunities to streamline order management processes, improve efficiency, and enhance the overall customer experience. 

• Compliance:

  Ensuring all order management activities adhere to company policies, pricing structures, and relevant regulations. 

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What skills and capabilities will make you successful?

• Technical Proficiency:

  Experience with ERP systems (e.g., SAP, Oracle), CRM systems, and other relevant order management software. 

   

• Communication Skills:

  Excellent written and verbal communication skills for effective interaction with internal teams and external customers.