D365 Customer Engagement (CE) Product Configuration Lead (PCL) will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. PCL will be responsible for providing expert-level configuration services, helping to leverage D365 CE solutions to optimize the business processes. PCL will work closely with the product team & business partners to understand the business needs and transform them into technical and functional solutions.

YOUR KEY RESPONSIBILITIES:

• Consulting & Requirement Gathering:

• Collaborate with the product team & business partners to understand the business processes and requirements.

• Provide guidance on best practices for implementing D365 CE solutions.

• Works in close collaboration with DevOps Team, i.e. Product Managers and Solution Architects on defining Business Specification and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.

• System Implementation:

• Lead the configuration activities within the D365 CE implementation for various business processes, and deployment of Dynamics 365 Customer Engagement modules (Sales, Marketing, Customer Service, etc.).

• Configure and customize D365 CE modules & Mobile Apps to meet Business needs (e.g., entity, form, field, relationship design), using the best practices for cross-system requirements

• Support of Developers in D365 development team to deliver the agreed scope of work

• Assure usage of Azure DevOps CD/CI Pipelines (ALM, YAML)

• Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration & delivery

• Troubleshoot and resolve complex technical issues that the development team encounters

• Support creation of key-user and end-user training documentation and training deliveries to ensure successful adoption of D365 CE.

• Ensures creation & maintenance of functional documentation in Azure DevOps Wiki