To supervise the day-to-day operations of the reservations team, ensuring timely and accurate processing of bookings, coordination with suppliers and internal departments, and maintaining high service standards. The role also involves supporting the company's brand image and communication through basic PR activities.

Key Responsibilities:

• Reservation Management:
  • Oversee the handling of hotel reservations.
  • Ensure booking accuracy and timely confirmations.
  • Resolve complex booking issues and complaints.
• Supplier & Client Coordination:
  • Communicate effectively with suppliers to confirm services and resolve issues.
  • Coordinate with sales and operations teams to fulfill special client requests.
• System & Process Management:
  • Utilize internal reservation systems and tools 
  • Propose and implement process improvements to enhance efficiency.
• Public Relations (PR):
  • Represent the company professionally when interacting with partners, clients, and suppliers.
  • Assist with drafting service-related client communications or public statements when required.
  • Support the marketing and PR team with relevant updates or operational input for campaigns or press releases.
• Reporting & Administration:
  • Prepare daily/weekly reports on booking status, revenue, and team productivity.
  • Maintain updated records and documentation for auditing and internal use.