At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

SUMMARY JOB DESCRIPTIO

THIS POSITION IS BASED IN CAIRO, EGYPT

We are a Services Deal Desk unit to assist our front-line Sales team to execute Premium Engagement and Professional Services agreements with our customers. Our team within Customer Business Support is part of a bigger Business Support unit and consists of several in-country specialists with focus on deal support and contract creation for dedicated SAP services offerings.

Our EMEA Core Team provides support to the sales teams in the wider Deal Execution process for services deals throughout Europe with the following three main areas/tasks

1. Deal Support Manager

• Triaging requests to validate and prioritize support requirements
• Provide effective and efficient Deal Support, liaising with requestors to gather the minimum information required to process a deal
• Setting up a deal and quote in the SAP Harmony deal system
• Initiating approval requests for quotes in the Harmony System
• Liaise with stakeholders like Service Delivery, Commercial, Revenue Recognition, Legal, and Business Approvers to facilitate approvals where needed
• Submitting the order form to the customer or opportunity owner for signature using DocuSign after approval

1. Contract Specialist

• Become an expert in the standard Services contracting process for all Premium Engagement and Professional Services offers and be able to advise internal customers as required.
• Completing contracts using state-of-the-art automation for most cases
• Create – with the support of other specialists - larger customer specific potentially non – standard contracts
• Understand Services contracts and be able to advise Sales on any potential issues in the review and approval process, ensuring usage of correct templates, adherence of Business and Compliance rules etc.
• Support change activities to enable a best run Deal Execution and Contracting process in EMEA