Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role:
The role is responsible for supporting all operational activities related to data management and reporting, with a key focus on maximizing the use of SAP in day-to-day functions to ensure 100% system integrity

What You Will Do:
•    Provide high-level support and act as a key commercial contact for customers, ensuring a strong customer-centric approach is upheld at all times.

•    Understand and align with SLA and KPI requirements to consistently exceed customer service expectations.

•    Leverage SAP effectively in daily operations to maintain system accuracy and enhance service delivery.

•    Foster strong working relationships with both internal teams and external stakeholders through clear communication and professional conduct.

•    Identify opportunities for improvement within the operation, develop actionable plans, and implement solutions to address performance gaps.

•    Assist the Operational Teams with the preparation of administrative and HR-related reports.

•    Participate in cross-training across all Auto Units departments to gain a comprehensive understanding of the full supply chain process.

•    Perform clerical and record-keeping tasks as required

Required Skills To Be Successful:

•    Strong multitasking and independent working capabilities.

•    Ability to perform under pressure and meet deadlines.

•    Proactive and solutions-oriented approach.

•    High level of discretion and ability to maintain confidentiality.

About the Team:
You will report directly to the Business Sector Manager and operate within a fast-paced supply chain environment