Help AG is looking for an experienced Security Consultant who will be responsible for the proper and accurate handling of support requests for Help AG’s customers. The security consultant will receive requests by email/calls and handle those according to Help AG’s support workflow including.

 

• Continuous communication with the customer on tickets, health check, projects, and other technical work.
• Based on the business requirement, security consultant will be required to work as resident engineer at customer site.
• Proper and accurate use of tools (ticket system, time tracking) and documentation of the tickets.
• Follow-up on any escalations meeting SLA.
• Attend technical training and achieve certification as part of career development.
• Additionally, security consultant is expected to work on projects, POC and documentation.
• The primary targets are customer-satisfaction, professionalism, accuracy, and an outstanding high quality in the work/duties.
  
  
   

Responsibilities

 

• Work on technical support tickets from customers.
• Perform health check for the supported technologies.
• Work on projects and pre-sales activity as and when required.
• Keep ticket-system up to date to meet SLA requirement.
• Interaction and communication with vendor support organizations and engineers.
  
  
   

Qualifications And Skills

 

• More than 5 years of working experience in technical Information Security.
• Experience of working in an enterprise environment handling technical support, projects.
• Bachelor’s degree in information security or IT-related matter or equivalent experience.
• Deep understanding of technical relations in a complex environment.
• An advantage to have experience and the highest certifications of the vendors F5 Networks, Broadcom, Palo Alto firewall, Pulse Secure, OPSWAT, Infoblox, Ixia, and Fortinet technologies.
• Excellent and accent-free communication skills in English (Arabic would be an advantage).