We are seeking a highly motivated and experienced Infrastructure Team Lead to join our growing IT team. You will be responsible for leading a team of System Administrators and Infrastructure Engineers in providing exceptional technical support for a variety of Infrastructure technologies. You will troubleshoot and resolve complex issues, mentor, and develop your team, and ensure efficient and effective support operations. This role requires a strong understanding of Microsoft, Linux and Virtualization technologies, and proven leadership skills.
What You’ll Be Doing
Core Responsibilities
• Lead a team of infrastructure engineers, fostering a collaborative and high-performing team environment
• Collaborate with the customer, Service Providers, and other teams to maintain a stable and smooth infrastructure operations
• Oversee daily support activities, including issue resolution, escalation procedures, and knowledge base management
• Manage team workload and ensure timely resolution of support tickets
• Participate in IT project planning and implementation activities related to the Project Infrastructure
• Contribute to continuous improvement initiatives within the infrastructure team
Experience, Qualification and Skills
• Bachelor’s degree in computer science, Information Technology, or a related field (preferred)
• 7+ years of experience System Administration and Infrastructure
• Proven experience in leading and managing a technical team
• Strong understanding of ITIL principles and their application to service management
• Excellent analytical and problem-solving skills
• Strong communication, interpersonal, and leadership skills
• Ability to delegate tasks effectively and prioritize workload
• Experience with setting up and using Application Monitoring tools (Prometheus Stack, Dynatrace, Datadog, ...)
• Experience with scripting languages (PowerShell, Bash) is required
• Strong understanding of networking concepts and protocols (TCP/IP, DNS, etc.) a plus
• Expert in OS Administration (Linux or Windows)
• Expert in Microsoft Infrastructure (Especially Active Directory, ADFS, and CA) is a must
• Experience with Database technologies is preferred