In line with the targets, standards and instructions determined by the General Manager, hotel management and Security Manager ensure security and safety across the facility, keep the related records and develop him/herself.
Fully perform other duties assigned by the Security Supervisor and other seniors.
Ensure the life and property safety of people is his/her area of duty.
Greet guests, provide information and guidance to them and bid them farewell.
Organise human and vehicle traffic and contribute to the communication between the facility and individuals.
Keep watch and remain vigilant at all times during the day and night, gather information and submit it to the respective persons.
Carry out initial response to important incidents such as fires, sabotages, injuries, and fights and report the incident to the respective persons.
Be respectful, moderate and polite to managers, seniors and colleagues.
Pass on all relevant information to the next security officer on shift.
Inform the Security Supervisor of all developments and events that take place in his/her area of responsibility.
Is familiar with the procedures to catch and detain criminals.
Ensure that all devices and equipment such as walkie-talkies, detectors, telephones etc. are maintained well, clean, charged and operating.
Immediately inform his/her supervisor in the event of any bomb or suspicious package call and ensure security around the area where the bomb or suspicious package call has been made.
Take part in the Emergency Response Teams.
Ensure that the shift area is kept in a clean, orderly and neat manner.
Pay attention to keeping logs and records in a proper and accurate manner and control the signatures.
Monitor the entry and exit of furniture and equipment (inventory) that need to be removed from the facility for maintenance and repairs and file their records.
Protect the hotel’s guests from any external factors that may cause inconvenience.
Gather information and pass such information on to seniors rather than disclose information to third parties.
When writing an incident report, ensure that the report includes information about the person(s) who committed the act, its location, time, how the incident developed and its consequences.
Ensure that employees entering into and exiting from the facility use their ID cards, identify and report to his/her supervisor employees that do not use their ID card to enter or exit, and monitor the situation accordingly.
Control the units around the facility and report any suspicious persons or vehicles to his/her supervisor.
Use the communication tools (walkie-talkie, telephone) for their proper purpose while on duty.
Fully comply with the rules concerning shift changes and ensure that no problems occur.
