We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About The Role & Team

The Business Operations Manager leads centralized functions under Professional Field Services. This role drives their strategic development, financials, and continuous adaptation and alignment to the strategic goals and values of the function and the wider corporate organization.

What You’ll Do

In this role you will build and run the centralized processes required to deliver a modern and digitalized Professional Field Services function for SITA.

Key Process Will Include

 

• Managing the dispatch of Field Engineers to completed planned activity
• Monitoring performance of the Field Service engineers and working with the regional Field Service managers to address any performance concerns.
• Overall process ownership for spares management, assets tracking and recycling activities
• Supporting the GEO-Presales teams by creating the standard Field Service offerings
• Management and tracking of overall Field Service capacity, demand forecasting and
• H&S stewardship, ensuring our engineers are equipped to operate in a safe manner. 
  
  
   

Leadership & Cultural Transformation

 

• Proactively drive cultural and operational changes aligned with SGS and SITA objectives, fostering a culture of continuous improvement and innovation.
• Lead strategic roadmaps to align business goals with transformation initiatives.