This role interfaces with the client directly and is responsible for planning, scoping, and implementing the Dragos Platform in customer environments. You'll be a key member of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries (to name a few), while performing installations and assisting our customer partners in monitoring and safeguarding the infrastructure.

Responsibilities:

• Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria.
• Works closely with client’s teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments.
• Partner with client’s teams to refine applicable use cases and Dragos platform objectives.
• Tune and optimize Dragos platform to meet defined customer objectives.
• Develop content and build foundational workflows based on client use cases and value proposition.
• Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform.
• Coordinate upgrades, patches, and other configuration changes to the Platform solution.
• Provide knowledge transfer and training to enable key stakeholders, document processes.
• Provide troubleshooting and break/fix support for the Platform, manage escalations.
• Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs as needed.
• Continually solicit client feedback on feature requests and improvements.
• Coordinate and collaborate with other Dragos teams/services (Intel, Threat Hunting).
• Identify opportunities for other Dragos products and services.