We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

• To assure SITA's competitive strength and business growth globally.
• Perform all Service Operations activities according to SITA standards and procedures.
• Maximizing customer satisfaction by the delivery of first-class support activities and integrating well in a multicultural, fast paced, international organization.
• To manage and assist the Service Operations team.

KEY RESPONSIBILITIES

• Provide L2 and L3 support for network-related issues, including troubleshooting and resolving complex network problems.
• Monitor network performance and ensure high availability and reliability of network systems.
• Configure and maintain network devices such as routers, switches, firewalls, and load balancers.
• Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats.
• Collaborate with other IT teams to design and implement network solutions that meet business requirements.
• Perform network upgrades and patches to ensure the latest security and performance enhancements are in place.
• Document network configurations, processes, and procedures for future reference and compliance purposes.
• Provide technical guidance and mentorship to junior network engineers and support staff.