We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact.

In this position, you are expected to work at the Medtronic Eurasia Headquarters in Dubai, United Arab Emirates supporting the locally based Executives.

Responsibilities may include the following and other duties may be assigned:

• Resolve complex technical issues without using prescribed guidelines
• Isolate and determine root cause of complex technical problems through any necessary means; work on problems of moderate to difficult scope, routinely requiring ingenuity and innovation, and where analysis of situations or data require a rapid and in-depth evaluation of various factors
• Resolve issues with the utmost urgency, leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and/or external support resources as required
• Prioritize workload by assessing the individual and business impact of problems
• Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client base
• Communicate all scheduled and non-scheduled outages that impact client base
• Independently set daily objectives, priorities, and work direction
• Lead projects and/or project teams to serve business needs for the organization and this executive client base
• Serve as the IT/AV SME for offsite meetings coordinating all related needs with external vendors and advising meeting organizers on their needs as appropriate
• Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings
• Communicate relevant technical issues, upcoming executive events of note, and projects impacting executives to IT leadership, to ensure transparency and visibility
• Assist with site Infrastructure needs at the Dubai location
• Other responsibilities and tasks as requested by the executive client base and/or as assigned by Management.