As a Service Center Manager, you are responsible for organizing and optimizing the Service Reception and Workshop areas to ensure operational efficiency, profitability, and high customer satisfaction. The role requires strong leadership to manage teams, maintain service quality, comply with legal and manufacturer standards, and foster customer loyalty through expert service and strategic process control.

Duties & Responsibilities:

• Lead and manage the Service and Workshop teams to meet sales, profit, and customer satisfaction targets.
• Ensure high service quality and customer experience through structured, process-oriented operations.
• Monitor key performance indicators (KPIs), implement corrective actions, and develop improvement strategies.
• Oversee marketing efforts for service offerings and analyze market dynamics to support business growth.
• Manage team performance, professional development, and succession planning.
• Ensure compliance with occupational safety, environmental protection, and legal regulations.
• Maintain strong internal communication and collaboration across departments.
• Maintain effective control of expenses in line with budget objectives and figures. 
• Carry out staff evaluations and appraisals.
• Provide the daily activity reports, Q.C rejection, Comeback reports, individual's productivity, utilization and efficiency reports.
• Monitor the daily work flow of the service center insuring that all the process and procedures are efficiently followed up.      
• Monitor warranty authorizations to ensure Manufacturer’s policy is followed.
• Identify and address the training and development needs to ensure technical capability and high level of skills are achieved.
• Generate service packages promotions and service contracts.
• Establish new effective procedures to ensure time is fully utilized.
• Provide technical assistance and support on difficult technical issues.

Qualifications:

• Completed training in a commercial or technical field, ideally in the automotive sector.
• Additional business or management education (e.g., Business Studies degree).
• 7- 10 years of experience in a dealership’s service department and proven people management skills.
• Strong knowledge in service processes, IT systems (e.g., MS Office, DMS, WIS, EVAnet), and key financial indicators.
• Familiarity with Mercedes-Benz products, legal frameworks, and market conditions.
• Demonstrated skills in leadership, customer service, organizational efficiency, and business planning.